Compensation from Bank
I made a compliant to Lloyd’s bank for the very bad customer service. The bank offered me £25 due to this as well as £10 for the cost of the call. Is this money lawful?
بسم الله الرحمن الرحیم
The money is lawful, as it is a form of tabarruʿ (gift). However, given the source, you may prefer to donate it to charity.
Allah knows best
13 Shawwāl 1441 / 5 June 2020
Approved by: Mufti Shabbir Ahmad and Mufti Muhammad Tahir